‘Social Listening’: Unilever Seeks to Capitalise On Vaseline’s Social Media Breakthrough.
Originally found more than 150 years ago in the oil fields of Pennsylvania, the modest tin of Vaseline might not appear as an clear candidate for digital platform algorithms.
Yet the brand’s emergence as a viral TikTok topic has thrust it into the lead of an advertising revolution, where major corporations are investing heavily in content creators and putting fewer resources into advertising goods in legacy broadcasters.
A Journey from Drilling to Digital
Originally produced in the 1870s by a chemist, Robert Cheeseborough, who observed drillers rubbing their skin with a byproduct of the drilling process. Now, a flood of content from users have chronicled its broad application in “life hacks”.
It has been touted as a remedy for cleaning shoes or making fragrance last longer, as well as a fix for squeaky doors. It has even been deployed to prevent the annoyance of crisp flavouring sticking to fingers.
Leveraging the Buzz
Spotting its digital renaissance, executives at the multinational amplified the hacks by tasking their in-house experts with verification and providing creators with the outcome data.
Suggestions that it lessened the sting of chili on the mouth were given the thumbs up. So too were ideas it could extend fragrance and revive leather bags. Claims that it would whiten teeth or lengthen eyelashes were disproven.
The ‘Digital Ear’ Approach
Outdoor advertising and television commercials would once have formed the bulk of its promotional efforts. However, this online trend has persuaded leaders to turbocharge spending on content creators.
This observation of social channels to guide corporate planning has been labeled “social listening”. Fernando Fernández, newly named, has indicated the goal is to spend a full fifty percent of its huge ad budget on social media content.
Evolving With Audience Behavior
The company's social media lead, who is leading the online push, said the company was merely adjusting to novel methods of engaging audiences. She said interacting online “without killing the party” was crucial.
“How can companies join discussions credibly? That’s always what we’ve been trying to do as brands, back to when people were hanging out their laundry and sharing usage tips.
“There’s this moving away from a broadcast model, where we would just transmit messages … Currently, it's countless discussions, many communities. The shift of the algorithms means that these audiences appear specific, yet they are vast.
“Having your brand advocated by users, recommended by peers, that is how you can build trust and relevance. Creators are critical to that. This word-of-mouth strategy is being amplified.”
A Revolutionary Change in Media
The strategy reflects profound shifts occurring in how media is consumed, with younger consumers devoting greater hours to digital networks than legacy broadcast and print media.
The transition is visible in declines in TV and print advertising. Across Britain, ad revenues for major broadcasters have declined by over six hundred million pounds in inflation-adjusted terms since 2019.
The Rise of the Creator Economy
This further signifies a merging of functions as corporations essentially turn into content studios, partnering with numerous influencers to promote their goods.
Leon Harlow said: “Obviously there’s a flow of audiences out of certain traditional media outlets and their time is increasingly on social platforms like Instagram, TikTok and YouTube than they are consuming linear broadcasts or printed matter.
“Numerous corporations inform us audiences believe endorsements from the creators they engage with more than they trust ads. It's an ongoing shift.”
He said brands could also save money by focusing on influencers over large-scale legacy ad buys, which also permits simpler message refinement to gauge performance.
Such methods are increasing. Marketing investment on the creator economy is growing fourfold quicker than the broader media sector. Across the United States, it has more than doubled since 2021 and is expected to hit substantial figures in 2025.
TV's Lasting Role
Despite the huge changes, industry figures said they believed TV advertising still had a prominent role to play, as broadcasters retained the power to drive countrywide discourse.
Sykes said: “Among the most effective advertising investments is still the Super Bowl. It's not a matter of networks declaring: ‘We are no longer pertinent.’ It concerns who commands eyeballs … There is undoubtedly a future for traditional media.”